DVA LAUNDRY · PERTH
DVA laundry service in Perth
Once DVA has approved your laundry, we arrange it and handle the invoicing with DVA.
Veteran Home Help is an independent private business. We are not part of, endorsed by or acting for the Department of Veterans' Affairs (DVA) or any government agency. DVA decides what you are approved for.
- We invoice DVA
- Mandurah to Two Rocks
- Mon to Fri, 9am to 5pm
Who runs Veteran Home Help
Rob Menzies (south of the river) and Paul Hennessey (north), two Perth service business owners. Rob's business has done over 100 DVA jobs in four years, from house cleaning, ironing and laundry to windows and solar panels, and Rob looks after every DVA enquiry.
How we fit your laundry to your DVA approval
Laundry has its own line on a DVA approval, separate from cleaning and ironing. An approval might show, for example, 3 hours for cleaning and 1 hour of laundry, and each is booked and invoiced on its own. We read the laundry line with you: how many laundry services a year and the most DVA pays for each. Our usual plan is about an hour a week, and the shortest laundry approvals we've seen allow 1 hour a service, which is up to $79.90 at DVA's 2026 standard rate including GST. In that hour, we agree what matters most to you, such as washing and drying your clothes and bed linen, then book the weekly visits your letter allows. We do the laundry your approval pays for: if a week's washing would take longer than the approved time, we agree together what comes first instead of going over it. DVA can pay up to $633.47 a week for all your household services together, and we keep your visits within your approval. We invoice DVA after each visit.
Does DVA pay for laundry? Yes, if laundry is on your approval: DVA's policy manual names laundry as a household service, and DVA pays up to the amount your letter sets for each one.
From Rob
How Rob describes what Veteran Home Help is for:
“Providing services for Veterans with DVA approval. We remove all the hassle of finding a quality service provider.”
What's included in our DVA laundry
Our DVA laundry covers the tasks below, booked within your approved amount and as often as your approval allows. We agree exactly what's included with you before the first visit, within your approval. Anything your DVA approval doesn't list isn't included, because DVA pays only for the services on your letter.
Included
- Washing and drying your clothes and household linen
- Visits planned around your approval, usually about an hour a week (example only)
Not included
- Ironing, unless your approval lists it as well
- Services your DVA approval doesn't list
How DVA-funded laundry works with us
Three steps, once DVA has approved your laundry. We don't lodge claims: you, or someone you nominate, apply to DVA first.
Call us or send the form
We check with you that your approval lists laundry, how many services a year it allows and the most DVA pays for each.
Email us your two documents
After we've spoken, email us your approval letter and the one-page supplier sheet with your Transaction Reference Number (TRN).
We book your laundry and invoice DVA
We agree with you what's done in your approved time, book the visits as your letter lists them, and invoice DVA after each one.
What to send usNot sure which papers you have? Call us and we'll talk you through them.
The most DVA will pay for laundry in 2026
DVA pays for laundry up to the maximum cost per service on your approval, and up to $633.47 a week for all your household services together. In 2026, DVA's standard maximum rate is $79.90 an hour including GST. As an example only, a 1-hour laundry visit comes to up to $79.90 at that rate; your approval sets your own amount. DVA's rule is that anything above your approval is yours to pay, so we fit each visit to your approval.
| DVA's standard maximum rate in 2026 | $79.90 an hour, including GST |
|---|---|
| A 1-hour laundry visit | Up to $79.90 (1 x $79.90). Example only: your approval sets the amount. |
| Weekly limit DVA can pay, from 1 July 2026 | $633.47 a week for all your household services |
| What you pay | DVA's rule: anything above your approved amount per service, and anything above the weekly limit. We fit each visit to your approval. |
Checked against DVA's website on 25 October 2026.
See rates and weekly limits. Late cancellations (under 48 hours' notice) are covered in our Terms.
Household services or Veterans' Home Care for laundry?
Clothes and linen washing is part of the Domestic Assistance offered by DVA's Veterans' Home Care (VHC) program. Under VHC, laundry help comes from a VHC provider that DVA allocates, with a co-payment of $5 an hour and no more than $5 in any week. Household services can include laundry too, approved as its own service with a set amount per visit, and under household services you choose the provider. What decides it is which program approved you, not the task. An MRCA household services approval and VHC Domestic Assistance can't be combined, so if you hold that approval and it lists laundry, your laundry comes through it. We take household services approvals only, and your letter shows which program you're on.
| Veterans' Home Care | Household services | |
|---|---|---|
| Who it's for | Veterans' Home CareVeteran Card holders, Gold or White, who live at home and need help because of functional limitations | Household servicesVeterans who can't manage household tasks because of an accepted service-related injury or condition |
| How you get it | Veterans' Home CarePhone the VHC assessment agency on 1300 550 450; DVA allocates one of its contracted VHC providers | Household servicesClaim form D9319; DVA assesses what you need, and you choose the provider |
| What you pay | Veterans' Home CareA co-payment of $5 an hour, at most $5 a week for domestic help | Household servicesAnything above your approved amount per service or above DVA's weekly limit |
| Does DVA list laundry? | Veterans' Home CareYes, under Domestic Assistance ("clothes and linen washing") | Household servicesYes: DVA's policy manual names laundry |
Why veterans choose us for laundry
Rob's business has years of DVA work behind it, we fit each laundry job to your approval, and you deal with one person from your first call to the invoice.
Over 100 DVA jobs
Rob's business has done over 100 DVA jobs in four years, so we know how approvals and weekly limits work in practice.
Fitted to your approval
We do what your approval pays for, and agree it with you before the first visit.
One person to call
Rob looks after every DVA enquiry. We reply within 24 hours, Monday to Friday.
Local, Mandurah to Two Rocks
Rob is based south of the river and Paul north of it, and we cover all of Perth.
What laundry customers say
From customers of the businesses run by our team, about their laundry.
“Getting help with the laundry has taken a big weight off my shoulders. The team is dependable, everything comes back clean and fresh, and I really appreciate the care they take with my belongings.”
Alan R., Kingsley “I find it difficult to manage all the washing on my own, so having this assistance has been fantastic. The service is friendly and consistent, and it's reassuring to know I can get the help I need.”
Helen F., Burns Beach “The laundry assistance has made my weekly routine much easier. My clothes are always fresh and neatly taken care of, and the staff are wonderful. It's nice to have a service that genuinely makes life more comfortable.”
Michael D., Beeliar
DVA laundry from Mandurah to Two Rocks
We provide DVA laundry across the whole Perth area, from Mandurah to Two Rocks: the 30 Perth council areas and the City of Mandurah. Every DVA enquiry is handled by Rob, wherever you live. We work Monday to Friday, 9am to 5pm and reply to enquiries within 24 hours, Monday to Friday.
DVA laundry questions
The two questions veterans and their families ask us most come first, then the ones about laundry itself.
Do you handle the paperwork?
Once laundry is approved, yes. The two documents we need are the approval letter and the supplier information sheet, a single page that came with it; with those, we invoice DVA for every laundry visit. Applying to DVA is the step we don't do: you lodge the claim, or someone you nominate does, and an ex-service organisation advocate can help.
Which other services can you provide?
House cleaning and ironing, and, for single-storey homes, window, solar panel and gutter cleaning. Your approval decides which of these DVA pays for, and we book each separately.
What if there's more washing than my approval covers?
We do the laundry your approval pays for. When a week's washing would take longer than the approved time, we agree with you what to wash and dry first, and the visit stays within your approval.
How often can you do my laundry?
As often as your letter allows, which sets a number of laundry services a year and the most DVA pays for each. About an hour a week is what we usually plan, and the shortest laundry approvals we've seen allow 1 hour a service.
Can laundry and ironing be booked together?
Yes, when both are on your approval. They're still two services: each has its own line on your letter, and we book and invoice each one as that line shows it.
Does Veterans' Home Care cover laundry?
VHC's Domestic Assistance includes clothes and linen washing, so laundry can come through VHC, with its co-payment and a VHC provider DVA allocates. If you hold an MRCA household services approval, VHC Domestic Assistance isn't open to you, and if that approval lists laundry, your laundry comes through it instead.
Where this comes from
The DVA facts on this page come from DVA's own pages, listed below with the date we last checked each one, and from a real DVA approval letter we've seen (anonymised, read on 19 October 2026). Rob's words, and anything we say we've seen, come from his own DVA work.
- DVA: Household services compensation, checked 25 October 2026
- DVA policy manual: what are household services, checked 25 October 2026
- DVA: Veterans' Home Care (VHC), checked 25 October 2026
- DVA: Household services, attendant care and Veterans' Home Care after the legislation reform, checked 25 October 2026
- DVA: Veterans' Home Care flyer, checked 10 October 2026
This page was last updated on 26 October 2026. DVA decides what you are approved for; if anything here differs from your own letter, your letter is what counts.
Other DVA home help services
Each one booked as your approval lists it.
Book DVA laundry
Call us, or check what your approval covers with the form below. We reply within 24 hours, Monday to Friday.
- admin@veteranhomehelp.com.au
- Monday to Friday, 9am to 5pm
- We reply within 24 hours, Monday to Friday.
What happens next
- 1.We call you back.
- 2.You email your two DVA documents.
- 3.We book your first visit.