DVA HOUSE CLEANING · PERTH
DVA house cleaning in Perth
Once DVA has approved your house cleaning, we arrange it and handle the invoicing with DVA.
Veteran Home Help is an independent private business. We are not part of, endorsed by or acting for the Department of Veterans' Affairs (DVA) or any government agency. DVA decides what you are approved for.
- We invoice DVA
- Mandurah to Two Rocks
- Mon to Fri, 9am to 5pm
Who runs Veteran Home Help
Rob Menzies (south of the river) and Paul Hennessey (north), two Perth service business owners. Rob's business has done over 100 DVA jobs in four years, from house cleaning, ironing and laundry to windows and solar panels, and Rob looks after every DVA enquiry.
How we fit your house cleaning to your DVA approval
Your DVA approval letter is where we start. It lists house cleaning as a service, with the number of cleans allowed each year and the maximum DVA will pay per clean, for a set period such as 12 months. We go through it with you and turn that amount into time in your home: at DVA's 2026 standard rate of $79.90 an hour including GST, a clean approved at up to $239.70 buys a 3-hour visit. We typically plan house cleaning on a fortnightly basis, about 3 hours a visit, which comes to 26 cleans a year, although the shortest approvals we've seen allow 2 hours a clean. Before the first visit, we agree with you which rooms and jobs matter most, then we set up the recurring visits so you never have to book each one. We do the cleaning your approval pays for. On a larger home, that means agreeing together which rooms come first in the approved time, rather than going over it. After each clean, we invoice DVA. We don't lodge claims: you, or someone you nominate, apply to DVA.
Does DVA pay for house cleaning? Yes, when your household services approval lists it: cleaning is one of the household services DVA says it may approve, up to the amount on your letter.
From Rob
How we plan house cleaning for a DVA client, in Rob's words:
“On a fortnightly basis on the DVA hourly rate allowance.”
What's included in our DVA house cleaning
Our DVA house cleaning covers the tasks below, booked within your approved amount and as often as your approval allows. We agree exactly what's included with you before the first visit, within your approval. Anything your DVA approval doesn't list isn't included, because DVA pays only for the services on your letter.
Included
- Dusting and vacuuming
- General cleaning of the rooms you choose, within your approved time
- Visits booked to match your approval, for example a 3-hour clean every fortnight (example only)
Not included
- Services your DVA approval doesn't list
- Household maintenance, pest control and tree work (DVA doesn't count these as household services)
How DVA-funded house cleaning works with us
Three steps, once DVA has approved your house cleaning. We don't lodge claims: you, or someone you nominate, apply to DVA first.
Call us or send the form
We check with you that your approval lists house cleaning, how many services a year it allows and the most DVA pays for each.
Email us your two documents
After we've spoken, email us your approval letter and the one-page supplier sheet with your Transaction Reference Number (TRN).
We book your cleans and invoice DVA
We agree with you what's done in your approved time, book the visits as your letter lists them, and invoice DVA after each one.
What to send usNot sure which papers you have? Call us and we'll talk you through them.
The most DVA will pay for house cleaning in 2026
DVA pays for house cleaning up to the maximum cost per service on your approval, and up to $633.47 a week for all your household services together. In 2026, DVA's standard maximum rate is $79.90 an hour including GST. As an example only, a 3-hour clean comes to up to $239.70 at that rate; your approval sets your own amount. DVA's rule is that anything above your approval is yours to pay, so we fit each visit to your approval.
| DVA's standard maximum rate in 2026 | $79.90 an hour, including GST |
|---|---|
| A 3-hour clean | Up to $239.70 (3 x $79.90). Example only: your approval sets the amount. |
| Weekly limit DVA can pay, from 1 July 2026 | $633.47 a week for all your household services |
| What you pay | DVA's rule: anything above your approved amount per service, and anything above the weekly limit. We fit each visit to your approval. |
Checked against DVA's website on 25 October 2026.
See rates and weekly limits. Late cancellations (under 48 hours' notice) are covered in our Terms.
Household services or Veterans' Home Care for house cleaning?
DVA's Veterans' Home Care (VHC) program lists house cleaning under its Domestic Assistance, so some veterans get their cleaning through VHC instead. The two programs work differently. Under VHC, DVA allocates one of its contracted VHC providers and you pay a co-payment of $5 an hour, capped at $5 a week. Under household services, DVA approves a number of cleans and an amount for each, and you choose who does them. You can't have both: with an MRCA household services approval, you can't also receive VHC Domestic Assistance. We work with household services approvals. If your letter comes from VHC, your cleaning is arranged through your VHC provider, and DVA can tell you which program you're on.
| Veterans' Home Care | Household services | |
|---|---|---|
| Who it's for | Veterans' Home CareVeteran Card holders, Gold or White, who live at home and need help because of functional limitations | Household servicesVeterans who can't manage household tasks because of an accepted service-related injury or condition |
| How you get it | Veterans' Home CarePhone the VHC assessment agency on 1300 550 450; DVA allocates one of its contracted VHC providers | Household servicesClaim form D9319; DVA assesses what you need, and you choose the provider |
| What you pay | Veterans' Home CareA co-payment of $5 an hour, at most $5 a week for domestic help | Household servicesAnything above your approved amount per service or above DVA's weekly limit |
| Does DVA list house cleaning? | Veterans' Home CareYes, under Domestic Assistance ("house cleaning") | Household servicesYes: DVA lists cleaning among the household services it may approve |
Why veterans choose us for house cleaning
Rob's business has years of DVA work behind it, we fit each house cleaning job to your approval, and you deal with one person from your first call to the invoice.
Over 100 DVA jobs
Rob's business has done over 100 DVA jobs in four years, so we know how approvals and weekly limits work in practice.
Fitted to your approval
We do what your approval pays for, and agree it with you before the first visit.
One person to call
Rob looks after every DVA enquiry. We reply within 24 hours, Monday to Friday.
Local, Mandurah to Two Rocks
Rob is based south of the river and Paul north of it, and we cover all of Perth.
What house cleaning customers say
From customers of the businesses run by our team, about their house cleaning.
“It's a real relief having someone come in and take care of the cleaning. The team is always friendly, reliable and respectful of my home. It makes a big difference knowing I can count on them every week.”
Robert M., Joondalup “The cleaners do a wonderful job and always treat me with kindness. Having a clean and comfortable home without having to worry about doing everything myself has made life much easier.”
Margaret T., Baldivis “I appreciate having the same friendly people helping me around the house. They're thorough, professional and always take the time to make sure everything is done properly. I couldn't be happier with the service.”
David H., Scarborough
DVA house cleaning from Mandurah to Two Rocks
We provide DVA house cleaning across the whole Perth area, from Mandurah to Two Rocks: the 30 Perth council areas and the City of Mandurah. Every DVA enquiry is handled by Rob, wherever you live. We work Monday to Friday, 9am to 5pm and reply to enquiries within 24 hours, Monday to Friday.
DVA house cleaning questions
The two questions veterans and their families ask us most come first, then the ones about house cleaning itself.
Do you handle the paperwork?
Yes, once DVA has approved your house cleaning. You email us your approval letter and the one-page supplier information sheet that came with it, and we invoice DVA after every clean. What we can't do is apply for you: you, or someone you nominate, lodge the claim with DVA, and ex-service organisation advocates can help with that.
Which other services can you provide?
Ironing and laundry, plus window, solar panel and gutter cleaning on single-storey homes. Each is booked as a separate service, and only when your approval lists it.
What if my home is bigger than my approval covers?
We do the cleaning your approval pays for. Before the first visit, we agree with you which rooms and jobs come first in the approved time, so the ones that matter most to you are done at every visit, and each clean stays within your approval.
How often can I have my house cleaned through DVA?
As often as your approval allows: the letter lists the number of cleans a year and the most DVA pays for each. Fortnightly cleans of about 3 hours are what we plan most often, and the shortest house cleaning approvals we've seen allow 2 hours a clean.
Can I have Veterans' Home Care cleaning as well?
Not alongside an MRCA household services approval. DVA says that once you have one, VHC Domestic Assistance, which is where VHC's house cleaning sits, is no longer available to you. If you're unsure which program your cleaning comes under, check your letter or call DVA on 1800 VETERAN (1800 838 372).
What if I need to cancel a clean?
Give us at least 48 hours' notice to cancel or move a visit. A clean cancelled at shorter notice is charged, and because DVA only pays for services that are delivered, that charge is yours rather than DVA's. Our Terms set this out.
Where this comes from
The DVA facts on this page come from DVA's own pages, listed below with the date we last checked each one, and from a real DVA approval letter we've seen (anonymised, read on 19 October 2026). Rob's words, and anything we say we've seen, come from his own DVA work.
- DVA: Household services compensation, checked 25 October 2026
- DVA policy manual: what are household services, checked 25 October 2026
- DVA policy manual: what tasks are not household services, checked 10 October 2026
- DVA: Veterans' Home Care (VHC), checked 25 October 2026
- DVA: Household services, attendant care and Veterans' Home Care after the legislation reform, checked 25 October 2026
- DVA: Veterans' Home Care flyer, checked 10 October 2026
This page was last updated on 26 October 2026. DVA decides what you are approved for; if anything here differs from your own letter, your letter is what counts.
Other DVA home help services
Each one booked as your approval lists it.
Book DVA house cleaning
Call us, or check what your approval covers with the form below. We reply within 24 hours, Monday to Friday.
- admin@veteranhomehelp.com.au
- Monday to Friday, 9am to 5pm
- We reply within 24 hours, Monday to Friday.
What happens next
- 1.We call you back.
- 2.You email your two DVA documents.
- 3.We book your first visit.