How long does DVA take to pay for household services?

DVA pays for approved household services in one of two ways. You can pay your provider and claim the money back from DVA, which your approval letter calls the preferred method and says usually results in faster payment. Or you can ask your provider to invoice DVA directly, by giving them the one-page supplier information sheet with your Transaction Reference Number (TRN); the provider then uploads each invoice to DVA's Provider Upload Page. Veteran Home Help invoices DVA, so once your services are approved you don't wait for a reimbursement for the work we invoice. DVA doesn't publish a payment term. In a 2024 case study, the Commonwealth Ombudsman reported DVA's own figure that it was consistently processing more than 90% of household services invoices within 20 business days. That is DVA's statement, not a guarantee. If any part of a job is above your approved amount, we agree it with you before we book.

DVA doesn't publish a set payment term. DVA told the Commonwealth Ombudsman it was consistently processing more than 90% of household services invoices within 20 business days (2024 case study). It is DVA's own figure, not a guarantee.