How DVA funding works
How to check a cleaner or home help provider under DVA
The checks DVA asks you to make before a provider works in your home, and the questions worth asking.
Veteran Home Help is an independent private business. We are not part of, endorsed by or acting for the Department of Veterans' Affairs (DVA) or any government agency. DVA decides what you are approved for.
What should I check before a provider works in my home?
Under DVA household services, you choose your own provider: DVA doesn't contract or engage providers for you. DVA's guidance is that a suitable provider holds an Australian Business Number (ABN) and has completed police checks, a Working with Children Check and a Working with Vulnerable People Check, and that you confirm the provider has appropriate insurance. Before anyone starts work in your home, it's reasonable to ask to see these: the ABN on their quote or invoice, the check results and a current insurance certificate. A provider who invoices DVA for you also needs your Transaction Reference Number (TRN), so ask how they keep your DVA documents safe and what they do with them when you stop using them. A good provider shows you these without being asked. A provider can't approve your services or change what DVA has approved: DVA decides that, and DVA doesn't pay for work your approval doesn't list.
The checks DVA lists
From DVA's household services page.
- An Australian Business Number (ABN)
- Police checks
- A Working with Children Check
- A Working with Vulnerable People Check
- Appropriate insurance, which you confirm with the provider
Questions worth asking any provider
Short questions, clear answers.
- Can I see your ABN, your checks and your insurance certificate?
- Who will come to my home, and will it be the same person each time?
- Will you book each service exactly as my approval lists it?
- Will you tell me before booking if anything is above my approved amount?
- How do you store my DVA documents, and when do you delete them?
Where this comes from
Every fact on this page comes from DVA's own website and documents.
Checked against DVA's website on 25 October 2026. DVA decides what you are approved for; if anything here differs from your own letter, your letter is what counts.